Consumer Commitments

At INTERSPORT we put customers in the centre of our attention. As a result, we have taken customer service to an unique level within the sporting goods retail industry with our International Customer Assistance and Support Programme. Our commitment guarantees that a customer will be assisted with any broken or faulty product throughout our entire network of retailers and countries, regardless of which INTERSPORT store sold the product originally.

We guarantee international customer satisfaction and support

Mid-July, it's beautiful, sunny and warm. Being the outdoor thrill seeker that you are, you finally bought the new tunnel-tent you have been eying for months. And now you are anxious to test it out. On Friday evening, you put your bike on the roof rack, your tent and backpack in the car and head to your favourite campground in Cannes, France.

Coming back to your campsite after a long morning bike ride along the seashore, you discover that two of the suspension strings on your tent broke.

Has this ever happened to you?

Our international network allows you to take your tent to any INTERSPORT store and have it fixed or replaced. When you buy at INTERSPORT, borders become a thing of the past. We offer support at any store, in any country, no matter where you made the purchase.

We guarantee money back satisfaction

It is that time of the year again. Beach season! On Tuesday after work, you and your girlfriends go to the mall to buy new beach attire. You want to get the works: bathing suit, flip flops, glasses, skirt and more. As the stores are about to close, you quickly grab a pink skirt and add it to your pile of new summer clothes on your way to the register.

A couple of days later you try on the skirt with your army green bathing suit and realise the skirt does not work at all.

Surely, this has happened to you before.

As the skirt is not worn and you still have your proof of purchase, INTERSPORT accepts returns on any product. Take the skirt back to your local store and we will give you your money back or exchange it without questions.

We guarantee expert and personalised advice and service

Your skis are so old school that even Warren Miller would be proud of you. Your family has decided to have this year’s reunion in Chamonix. You know that if you show up with your old skis, your children will bug you relentlessly.

But you do not know anything about the new “hip” skis or how technology has improved. Not to mention, you feel insecure about going to a sport shop and asking a sales person to help you. What if they do not offer the right advice or know less about new gear than you do?

Have you ever felt completely lost when it comes to finding the right gear?

Come to INTERSPORT – let us hook you up. Our expert staff can help you get what you are looking for while being sensitive to your individual needs. No one will be able to call you anything but cool when you show up with that new pair of Rocker skis.

We guarantee the world's best choice of the leading brands

Your big sister’s daughter is having her tenth birthday party. You are her only aunt and you really want to get her the most fabulous present. But there is one catch: she is exactly like your father, a true athlete. You, on the other hand, know next to nothing about sports. Your knowledge of sports is limited to having read about David Beckham and his wife's dramatic lifestyle. You know that you cannot buy this little tomboy a Barbie or a dress because she would rather die before touching either one. No one wants to be the giver of a bad birthday present but it has happened before ...

This is where INTERSPORT is your lifeline. We can show you a unique selection and the latest innovations in today’s sports equipment. We will help you outfit the next Maria Sharapova with the newest Wilson racket and hottest adidas polos. Let us do the job for you and you cannnot go wrong!